Many players think a bonus is automatic after a deposit, but then see a zero balance or no free spins. The most common cause is a missed bonus code or a technical delay in crediting the offer.
Deposit Left Bank but Not on Balance
When your bank statement shows the money left your account but the casino balance has not updated, you see a pending transaction or a blank deposit history.
- Bank processing time: some banks take extra minutes to finalise the transfer.
- Casino payment provider delay: the provider may hold the funds before clearing.
- Wrong payment method selected: using a method not available in your region can block credit.
- Account verification incomplete: missing documents may freeze the deposit.
- Bonus rules: a deposit intended for a bonus may be held until the offer is activated.
- Log in to your account and check the deposit history for a pending status.
- Wait at least 15 minutes and refresh the cashier page.
- Clear your browser cache or switch to a different device.
- Check that you used the correct payment method from the deposit menu.
- Review your verification status; if documents are required, upload them.
- If you entered a bonus code, confirm it was added before the deposit.
- Restart your internet connection to ensure the session is fresh.
- Try a smaller deposit to test if the issue persists.
- Use a private browser window to rule out cookie conflicts.
- If none works, contact support with the transaction ID and the exact amount.
Contact support after completing all steps if the balance still shows zero for over one hour.
Welcome Bonus or Free Spins Not Credited
After making your first deposit, the expected bonus or free spins may not appear in the bonus section, leaving you with only the cash amount.
- Bonus code omitted: many offers require a specific code during deposit.
- Minimum deposit rule: the deposit must meet a certain amount to trigger the bonus.
- Payment method exclusion: some methods do not qualify for the promotion.
- Country restrictions: the offer may not apply to your location.
- Multiple accounts: holding more than one account often cancels the bonus.
- Log in to your account and go to the promotions page to find the exact offer.
- Note any bonus code listed there and check if you used it when depositing.
- Confirm your deposit amount meets the minimum listed for that offer.
- Check the payment method used against the offer terms; switch methods if needed.
- Visit the bonus section in your account to see if the spins are hidden there.
- Clear your browser cache and restart the device to refresh the session.
- Try depositing again with a different method that qualifies.
- Review your account registration for duplicate profiles; contact support if found.
- If the offer has a time limit, ensure you deposited within the valid window.
- Contact support with the offer name and deposit details if still missing.
If the bonus remains absent after one hour, contact support with the offer name and the deposit ID. For quick help, you can also ask about it at the Mega Riches bonus casino Mega Riches live chat.
Site or Games Not Loading on Phone
When you open the casino on your phone, the page may freeze, show a white screen, or fail to load games, making play impossible.
- Outdated browser: an old browser version may not support the casino software.
- Poor internet connection: weak Wi-Fi or mobile data causes loading delays.
- Cache overload: accumulated browser data can conflict with new scripts.
- Device storage full: not enough space affects performance.
- Incompatible operating system: older phone OS may lack required updates.
- Close all other apps and tabs to free up memory on your phone.
- Check your internet speed with a speed test; switch to a stronger connection.
- Update your browser to the latest version available in your settings.
- Clear browser cache and cookies for the casino’s site.
- Restart your phone to clear temporary files and refresh the system.
- Ensure your phone’s operating system is updated to the latest version.
- Log out of the casino and log back in via the phone browser.
- Switch to mobile data if on Wi-Fi, or vice versa, to test the network.
- Try loading a different game to see if the issue is game-specific.
- Contact support with your phone model and browser version if problems persist.
Contact support if no game loads after trying the steps, providing your device model and browser version.
Before playing, always refresh your browser and log in fresh to avoid most deposit and bonus delays.
